A classified ad ends at a phone number.

A job on Helpan ends with a bank transfer.

A classified ad ends at a phone number.

A job on Helpan ends with a bank transfer.

Helpan is a platform that connects drivers with garages nearby. The driver describes the problem, partners send offers, and the customer chooses. For you, it's a new stream of customers with no upfront costs.

Helpan is a platform that connects drivers with garages nearby. The driver describes the problem, partners send offers, and the customer chooses. For you, it's a new stream of customers with no upfront costs.

0 zł subscription

0 zł subscription

The customer pays before the visit

The customer pays before the visit

Payout right after the repair

Payout right after the repair

We're starting in Warsaw. No start-up fees and no fixed-term contract.

We're starting in Warsaw. No start-up fees and no fixed-term contract.

Running a garage doesn't have to be a lottery

Running a garage doesn't have to be a lottery

A customer asks "how much will it be?" and disappears

A customer asks "how much will it be?" and disappears

Thirty calls a day and hour-long estimates. The customer goes to whoever is 50 zł cheaper anyway.

Thirty calls a day and hour-long estimates. The customer goes to whoever is 50 zł cheaper anyway.

Phones eat up the whole day

Phones eat up the whole day

"Sir, something is knocking..." That's half an hour of conversation instead of half a minute based on a specific description.

"Sir, something is knocking..." That's half an hour of conversation instead of half a minute based on a specific description.

No data, no control

No data, no control

You don't know how many customers you lost this month, or why. Gut decisions, without numbers.

You don't know how many customers you lost this month, or why. Gut decisions, without numbers.

Empty bays sit idle

Empty bays sit idle

Monday is packed, Wednesday is empty. A bay costs the same whether or not there's a car on it.

Monday is packed, Wednesday is empty. A bay costs the same whether or not there's a car on it.

Marketing drains the budget

Marketing drains the budget

Google Ads, flyers, banners. A few thousand a month, and nobody knows whether it brings in customers.

Google Ads, flyers, banners. A few thousand a month, and nobody knows whether it brings in customers.

Sound familiar?

Sound familiar?

Every garage knows these problems. Helpan solves them at the system level.
Every garage knows these problems. Helpan solves them at the system level.

Helpan changes the rules of the game

How does it work?

Customers come to us on their own. With a concrete offer in hand.

Customers come to us on their own. With a concrete offer in hand.

The driver describes the fault once, and garages nearby send them a price and a date.

The driver describes the fault once, and garages nearby send them a price and a date.

The driver describes the fault once, and garages nearby send them a price and a date.

Everything in one garage panel

Requests, offers, estimates and invoices in one place. In the browser and on your phone.

A request with the car details

The fault description, make, year, VIN and mileage, plus photos from the driver. You price it on the basis of data.

The customer pays before they arrive

The driver approves your offer, and 99 zł is charged to their card on the day of the visit, before the car goes up on your lift.

Your terms

Your terms

We'll let nobody impose prices on you.

We'll let nobody impose prices on you.

We'll let nobody impose prices on you.

You don't see other garages' offers, and they don't see yours. There's no second round and nobody calling to ask whether you'll drop another hundred.

You don't see other garages' offers, and they don't see yours. There's no second round and nobody calling to ask whether you'll drop another hundred.

You don't see other garages' offers, and they don't see yours. There's no second round and nobody calling to ask whether you'll drop another hundred.

Garage panel

Garage panel

Your price

Your price

1 240 zł

1 240 zł

Date

Date

Thursday, 9:00

Thursday, 9:00

Send the offer

Offers for your request

Offers for your request

Your garage

Your garage

1 240 zł

1 240 zł

Thursday, 9:00

Thursday, 9:00

No rate card

No rate card

You're the one who enters the hourly rate and every line of the estimate.

You're the one who enters the hourly rate and every line of the estimate.

No supplier forced on you

No supplier forced on you

You source parts from whoever you like.

You source parts from whoever you like.

No haggling after the fact

No haggling after the fact

An approved estimate is an approved estimate.

An approved estimate is an approved estimate.

That's why we don't call it a tender. A tender is won by the cheapest. Here it's won by the one whose offer makes sense.

That's why we don't call it a tender. A tender is won by the cheapest. Here it's won by the one whose offer makes sense.

That's why we don't call it a tender. A tender is won by the cheapest. Here it's won by the one whose offer makes sense.

Your security

Your security

The customer pays before they go up on your lift.

The customer pays before the car comes onto your lift.

The customer pays before the car comes onto your lift.

Before you see their car, they leave their card in the app. On the day of the visit 99 zł is charged to it. This isn't a declaration or an "I will call you back tomorrow". This is money leaving their account.

This isn't a promise or an "I'll call you back tomorrow".

This isn't a promise or an "I'll call you back tomorrow".

1

1

The customer approves your offer

The customer approves your offer

2

2

On the day of the visit 99 zł is charged to the card

On the day of the visit 99 zł is charged to the card

3

3

The car goes up on your lift

The car goes up on your lift

On the morning of the visit you know whether it has been paid for. The customer can cancel only until midnight.

Empty bay guarantee

Empty bay guarantee

50 zł

50 zł

The customer didn't turn up

The customer didn't turn up

50 zł

50 zł

Withdrew after the inspection

Withdrew after the inspection

For holding the bay and the mechanic's time.

For holding the bay and the mechanic's time.

You pay nothing until you earn

You pay nothing until you earn

0 zł

0 zł

Subscription

Subscription

0 zł

0 zł

Account fee

Account fee

0 zł

0 zł

Submitting offers

Submitting offers

We only take our cut from a repair you actually carried out.

We only take our cut from a repair you actually carried out.

We don't yet have hundreds of garages across Poland and we don't pretend that we do. We're starting in Warsaw, and the first requests go to those who are in the network from the beginning.

We don't yet have hundreds of garages across Poland and we don't pretend that we do. We're starting in Warsaw, and the first requests go to those who are in the network from the beginning.

No classifieds site will give you a single złoty when the customer doesn't turn up.

No classifieds site will give you a single złoty when the customer doesn't turn up.

Your visit

The customer reports one fault. You see the whole car.

The customer reports one fault. You see the whole car.

At every visit you check the car on fifteen points and upload the report.

At every visit you check the car on fifteen points and upload the report.

You find what the customer didn't come for

Pads on the limit, a cracked CV boot, a battery that won't last the winter. Because the car is on your lift anyway.

You show instead of persuading

You mark it with a photo, and the customer sees it on their phone screen. You don't have to convince them at the counter.

The decision is theirs

If they want it, they request an estimate with one click and you price it on your own terms. If they don't, you close the job.

Fifteen inspection points. Hover over a dot on the car to see what you're checking.

Fifteen inspection points. Tap a dot on the car to see what you're checking.

An illustration of an SUV seen from the side with the inspection points marked

Settlements

Settlements

You have the money for the repair right after it's finished. Not the following month.

You have the money for the repair right after it's finished. Not the following month.

You have the money for the repair right after it's finished. Not the following month.

Payments are handled by Stripe, an electronic money institution licensed in the European Union.

Payments are handled by Stripe, an electronic money institution licensed in the European Union.

01 / 03

Faktury i konto po naszej stronie

Fakturę wystawiamy w Twoim imieniu, z obsługą KSeF, po Twoim zatwierdzeniu. Konto zakładasz raz, w kilka minut.

02 / 03

Konto rozliczeniowe na Twój NIP

Zakładasz własne konto rozliczeniowe na swoją firmę i NIP.

03 / 03

Jak powstaje Twoja stawka

Stawkę ustalamy przy zakładaniu konta, na podstawie tego, jak wygląda i jak pracuje Twój warsztat. Kryteria są jawne i opisane w regulaminie dla serwisów, więc znasz ją, zanim weźmiesz pierwsze zlecenie. Naliczamy ją od wartości naprawy, w jednej pozycji, na jednej fakturze, bez opłat dodatkowych i bez opłaty za wypłatę.

Invoicing and the account are on us

We issue the invoice on your behalf, with KSeF support, after you approve it. You set up the account once, in a few minutes.

A settlement account under your NIP

You set up your own settlement account, tied to your company and your NIP. The customer's payment goes into it. We can't hold it back, push it to the next cycle or make it conditional on settling some other matter with us. The customer's card number reaches neither our servers nor you.

How your rate is set

We set the rate when you open the account, based on what your garage looks like and how it works. The criteria are open and described in the terms for garages, so you know the rate before you take your first job. We charge it on the value of the repair, as a single line on a single invoice, with no extra charges and no payout fee.

Swipe to see all four

How the money moves

How the money moves

The customer pays in the app

The customer pays in the app

By card, BLIK or Apple Pay, right after the repair is finished.

By card, BLIK or Apple Pay, right after the repair is finished.

Your company account

Your company account

Separately for every job, with no bulk settlements.

Separately for every job, with no bulk settlements.

Zero start-up fees. You settle only out of the repair you carried out.

Control over the job

Control over the job

You update once. The customer stops calling.

You update once. The customer stops calling.

You update once. The customer stops calling.

The whole repair leaves one trail in the panel, the same one the driver sees. You do the repair instead of explaining over the phone where things stand.

The whole repair leaves one trail in the panel, the same one the driver sees. You do the repair instead of explaining over the phone where things stand.

The whole repair leaves one trail in the panel, the same one the driver sees. You do the repair instead of explaining over the phone where things stand.

Car handover code

Car handover code

Car handover code

The driver gives the code at the first visit, and you enter it in the panel.

The driver gives the code at the first visit, and you enter it in the panel.

The visit is confirmed, not just declared.

The visit is confirmed, not just declared.

An estimate line by line

An estimate line by line

You add parts and services with your own prices and photos.

You add parts and services with your own prices and photos.

The photos stay with the job and speak for you if the customer comes back with a question.

The photos stay with the job and speak for you if the customer comes back with a question.

You don't wait for anyone else's approval

You don't wait for anyone else's approval

The driver approves the estimate in the app, on their own phone.

The driver approves the estimate in the app, on their own phone.

No authorisation department and no three days waiting for approval of a routine service.

No authorisation department and no three days waiting for approval of a routine service.

Order timeline for the driver

Order timeline for the driver

Taking the car in, the estimate and the customer's decision all land in one place.

Taking the car in, the estimate and the customer's decision all land in one place.

The driver checks the status themselves instead of calling.

The driver checks the status themselves instead of calling.

The Helpan garage panel: a request preview with the car collection code, an actions menu and a news timeline for the driver
The Helpan garage panel: a request preview with the car collection code, an actions menu and a news timeline for the driver

"That's always been a problem." Here's our answer to each one.

"That's always been a problem." Here's our answer to each one.

How this is different

How this is different

What no classified ad will do for you.

What no classified ad will do for you.

What no classified ad will do for you.

The same repair, two different endings. Switch and compare.

The same repair, two different endings. Switch and compare.

Request

Make, year, VIN, mileage, photos

Money before the visit

99 zł charged on the day of the visit, and if the customer doesn't turn up, 50 zł goes to you

Estimate and status

Approval and preview in the app

Payment and invoices

Payout right after the repair, invoices with KSeF

Who sets the price

You, line by line

Do you see competitors' offers

No, and your competitors don't see yours

Fixed cost

None, you pay out of the repair you carried out

First steps

First steps

Before you take your first job

Before you take your first job

Before you take your first job

You set up an account once. After that you decide which jobs you take and for how much.

You set up an account once. After that you decide which jobs you take and for how much.

1

1

1

You set up an account

You set up an account

You enter your company details and postcode, and tick your scope from the eight categories.

You enter your company details and postcode, and tick your scope from the eight categories.

2

2

2

You connect payouts

You connect payouts

A few minutes, once, in the app. From that moment we issue invoices for you, in your name and with your approval.

A few minutes, once, in the app. From that moment we issue invoices for you, in your name and with your approval.

No start-up fees and no subscription. You pay only out of the repair you carried out.

How it works

From the request to the transfer.

From the request to the transfer.

This is the whole garage panel. You don't have to operate anything else to take your first job.

This is the whole garage panel. You don't have to operate anything else to take your first job.

01

You see jobs from your area

Only those within your scope of services. Make, year, VIN, mileage and the fault description right there in the request.

02

You give your own price and your own date

No rate card and no hourly rate set in advance. You enter the amount and the day and time that suit you.

03

You price the repair line by line

You buy parts wherever you like. You add them at your own price, attach photos and send them for approval.

04

You get paid for that job

The customer pays in the app, and the payout goes to your account right after the repair. We issue the invoices for you.

01StepStep description.
01StepStep description.

You see the whole panel once you set up an account. No contract and no commitment.

Services, e.g. mechanical, tyres, glass

Services, e.g. mechanical, tyres, glass

Helpan isn't just mechanics.

Eight categories. In the settings you mark what you actually do, and you receive only those requests.

Mechanical repairs

Mechanical repairs

Mechanical repairs

Tyres and wheels

Tyres and wheels

Tyres and wheels

Windscreens and glass

Windscreens and glass

Windscreens and glass

Towing

Towing

Towing

Vehicle inspection stations

Vehicle inspection stations

Vehicle inspection stations

Detailing

Detailing

Detailing

Bodywork and paint

Bodywork and paint

Bodywork and paint

Car rental

Car rental

Car rental

We start with mechanics, because that's what the driver comes with most often. We launch further categories in stages. In the settings you mark what you do, and you get a notification when your category goes live.

Our job

Our job

Your job is to fix cars. Ours is to bring you the customer.

Your job is to fix cars. Ours is to bring you the customer.

Your job is to fix cars. Ours is to bring you the customer.

You know this from other platforms: you set up an account, you wait and nothing happens, because somebody built a site and assumed drivers would find it by themselves. We started from the other end.

You know this from other platforms: you set up an account, you wait and nothing happens, because somebody built a site and assumed drivers would find it by themselves. We started from the other end.

01

The traffic goes to you, not to us

The traffic goes to you, not to us

You pay nothing per click, per impression or for search rankings. Nor do you carry the risk that a campaign won't work.

You pay nothing per click, per impression or for search rankings. Nor do you carry the risk that a campaign won't work.

The driver who reaches you is paid for out of our budget.

The driver who reaches you is paid for out of our budget.

02

The request arrives ready

The request arrives ready

Make

Make

Year

Year

VIN

VIN

Mileage

Mileage

Fault description

Fault description

Photos

Photos

Video

Video

You start from the facts, not from a phone call. That's enough for a preliminary quote. You build the estimate only once the car is on your lift.

You start from the facts, not from a phone call. That's enough for a preliminary quote. You build the estimate only once the car is on your lift.

03

One city, not the whole map

One city, not the whole map

We aren't spreading across Poland to look good on a map. The whole budget goes where the garages already are.

We aren't spreading across Poland to look good on a map. The whole budget goes where the garages already are.

You don't have to convince anyone that it's worth coming to you. That's already done before you see the request.

You don't have to convince anyone that it's worth coming to you. That's already done before you see the request.

Łukasz Kuźmiński, founder of Helpan

Łukasz Kuźmiński

Łukasz Kuźmiński

founder of Helpan

founder of Helpan

Who we're

Who we're

We aren't a startup that invented a garage from a slide deck.

We aren't a startup that invented a garage from a slide deck.

For over twenty years I built service operations for fleets. A call centre for the driver, technical experts on every job, invoicing, a complaints department and daily work with a garage network across Poland.

For over twenty years I built service operations for fleets. A call centre for the driver, technical experts on every job, invoicing, a complaints department and daily work with a garage network across Poland.

I have sat on both sides of that phone call. I know what an empty bay is worth when a customer booked in and didn't turn up. I know what it's like to wait three days for approval of a routine service and then be settled at a rate somebody typed into a table without asking your opinion. And I know why a garage can do nothing about it.

I have sat on both sides of that phone call. I know what an empty bay is worth when a customer booked in and didn't turn up. I know what it's like to wait three days for approval of a routine service and then be settled at a rate somebody typed into a table without asking your opinion. And I know why a garage can do nothing about it.

In that chain everyone had tools except the garage. That's why we settle separately on every job.

In that chain everyone had tools except the garage. That's why we settle separately on every job.

FAQ

Have questions? Or maybe we've already answered them.

FAQ

Have questions? Or maybe we've already answered them.

Where do you get customers from?

Who can become a Helpan partner?

Does the partner app cost anything?

Does Helpan set the prices for my services?

Do I have to buy parts from you?

Do I have to change the system I work in?

How and when do I get paid?

How many jobs can I get at the start?

Is my data safe?

Want to put your garage forward? Write to us

We call you back. We're not signing you up to anything.

Want to put your garage forward? Write to us

We call you back. We're not signing you up to anything.

There's no obligation. We just want to know whether we have jobs in your area.

There's no obligation. We just want to know whether we have jobs in your area.

Helpan Knowledge

Partner Materials

Practical advice on running a garage: where to find customers and how not to lose bookings.